Refund and Returns Policy

At Bravocity, customer satisfaction is our priority. We offer a hassle-free return and refund policy to ensure you are completely satisfied with your purchase.

1. Return Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and returned within 30 days of purchase. Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items, such as custom-made or personalized products, are non-returnable. Please ensure you review the product details before purchase.

3. Return Process

To initiate a return, contact our customer service team at  [email protected] within 30 days of receiving your order. Once your return is approved, we will provide you with return instructions. You are responsible for shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us for further instructions.